At Shisha, your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from shishaaus.com.
1. What Information We Collect
We only collect the information necessary to process your order and provide you with the best shopping experience, including:
- Full Name
- Email Address
- Shipping & Billing Address
- Contact Number
- Order History
- Payment Confirmation Details (for bank transfers)
Note: For customers using bank transfer, we may ask for confirmation (e.g., screenshot or transaction reference) to verify your payment.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill orders
- To contact you about your order status
- To respond to inquiries and provide customer support
- To improve our website, products, and services
- To detect and prevent fraud or misuse of our services
We do not send marketing emails unless you voluntarily subscribe to our newsletter.
3. Payment & Bank Transfer Security
If you choose to pay via bank transfer, your banking information is not stored on our website. You are responsible for initiating the transfer from your own bank. Once we receive and confirm your payment, we proceed with the order.
- All payment confirmations and bank details are kept confidential.
- We strongly recommend not sharing sensitive banking data via unsecured communication (e.g., social media or public forums).
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties.
We only share your information with:
- Delivery partners (e.g., Australia Post, courier services) for shipping
- Legal authorities if required to comply with Australian law
5. Data Retention
We retain your order and contact information for internal records, customer service, and tax compliance purposes. You may request to delete your personal data at any time by emailing us at leonchai2024@gmail.com.
6. Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Opt out of any marketing communications
7. Changes to This Policy
We may occasionally update this Privacy Policy. Changes will be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us:
Email: leonchai2024@gmail.com
Website: shishaaus.com